Terms of Service

Last updated: August 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between Hiresome (“Hiresome,” “We,” “Our,” or “Us”) and the individual or entity accessing or using our platform, websites, applications, APIs, and related offerings (collectively, the “Services”) (“Customer,” “You,” or “Your”). By registering for, accessing, or using the Services, You accept these Terms. If You do not agree, do not use the Services.

If You accept these Terms on behalf of a company or other legal entity, You represent that You have authority to bind that entity. In that case, “Customer,” “You,” and “Your” refer to that entity.

These Terms incorporate by reference Our Privacy Policy available at https://hiresome.ai/privacy-policy. In the event of a conflict between these Terms and a separately executed written master services agreement, order form, or data processing agreement signed by Hiresome (an “Order Form” or “MSA”), the signed Order Form or MSA controls solely for the conflicting subject matter and solely for the Customer named therein.

1. DEFINITIONS

•  AI Features means any search, ranking, scoring, matching, summarization, report generation, recommendation, assessment scoring, content generation, or other functionality that uses algorithms, machine learning, or generative AI, including without limitation Hearch and related tools.

•  Candidate means any job applicant, prospect, employee, contractor, student, or other individual whose information is processed through the Services at Customer’s direction.

•  Customer Content means all data, content, files, messages, job descriptions, resumes, assessments, notes, documents, templates, configurations, and other materials submitted to, uploaded to, transmitted through, or generated in the Services by or for Customer (including Candidate data and AI Feature outputs created from Customer inputs).

•  Order Form means a written ordering document or online subscription selection specifying plan, fees, and term, if any, accepted by Hiresome.

•  Users means individuals authorized by Customer to access the Services under Customer’s account.

2. LICENSE AND ACCEPTABLE USE

Subject to these Terms and timely payment of applicable fees, Hiresome grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services solely for Customer’s internal recruitment, talent, assessment, or staffing operations during the subscription term.

Customer shall not, and shall not permit any User or third party to:

•  copy, modify, reverse engineer, decompile, or create derivative works of the Services except to the extent prohibited by applicable law;

•  resell, lease, or provide the Services as a service bureau to third parties without Hiresome’s prior written consent;

•  interfere with or disrupt the Services, security, or other customers’ data;

•  attempt to access another customer’s tenant, data, or accounts;

•  use the Services to discriminate against Candidates or others on any basis prohibited by applicable law, including caste, religion, gender, sex, disability, age, race, place of birth, or other protected characteristics;

•  upload unlawful, defamatory, infringing, or harmful content, or content Customer does not have rights to process; or

•  use the Services in violation of any third-party terms, platform policies, or telecommunications, spam, or consent laws.

3. CUSTOMER RESPONSIBILITIES AND COMPLIANCE

Customer is solely responsible for: (a) all use of the Services under Customer’s accounts; (b) the accuracy and legality of Customer Content; (c) configuring Users, roles, permissions, and retention; (d) all employment, hiring, rejection, assessment, staffing, and related decisions made using the Services; and (e) compliance with all laws applicable to Customer’s business and use of the Services, including labour and employment laws, equal opportunity and non-discrimination laws, the Digital Personal Data Protection Act, 2023 and rules thereunder (“DPDP”), the Information Technology Act, 2000, advertising and spam laws, and any foreign laws applicable to Customer’s Candidates or operations.

Customer represents and warrants that Customer has provided all required notices and obtained all required consents and lawful bases to collect, upload, process, transfer, and store Candidate and employee personal data through the Services, including for AI Features, assessments, messaging, background-related workflows, and cross-border processing where applicable. Customer is solely responsible for responding to Candidate and data principal requests (access, correction, erasure, withdrawal of consent, and similar rights).

Customer is solely responsible for safeguarding account credentials and for all activity occurring under Customer’s accounts, whether or not authorized by Customer. Customer must promptly notify Hiresome of any unauthorized access or suspected compromise of Customer’s accounts.

Customer is solely responsible for the content of all job descriptions, job postings, and advertisements created, published, syndicated, or distributed through or from the Services to job boards or other channels (including Indeed and similar platforms), including whether such postings disclose Customer’s name or brand, or the names, brands, confidential information, or other identifying details of Customer’s clients or end-clients. Customer warrants that it has all rights, licenses, and authorizations (including under any NDA or client agreement) to publish such content. Hiresome has no duty to review postings for confidential client names or branding and has no liability for claims arising from such disclosures.

4. CUSTOMER CONTENT AND DATA ROLES

As between the parties, Customer retains all right, title, and interest in Customer Content. Customer grants Hiresome a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely to provide, maintain, secure, and improve the Services and as otherwise permitted by these Terms or Customer’s documented instructions.

For personal data within Customer Content that Customer instructs Hiresome to process in connection with the Services, Customer is the data fiduciary / controller (or analogous role under applicable law), and Hiresome acts as a data processor / service provider processing such data on Customer’s behalf and according to Customer’s instructions. Customer remains fully responsible and liable to Candidates, employees, regulators, and third parties for Customer’s collection, use, disclosure, and instructions regarding such data.

Hiresome is not responsible for Customer Content that is inaccurate, incomplete, outdated, unlawfully obtained, or unlawfully processed at Customer’s direction. Except as required by law or a signed data processing agreement, Hiresome has no obligation to independently verify Customer’s legal basis, notices, or consents.

Customer acknowledges that no security measures are perfect. To the maximum extent permitted by law, Customer assumes all risk arising from Customer Content, Customer’s configuration of the Services, and Customer’s Users’ actions, and Customer remains responsible for claims by Candidates or others arising from Customer’s use of the Services, including alleged unauthorized disclosure resulting from Customer credentials, Customer exports, Customer sharing, Customer integrations, or Customer instructions.

5. AI FEATURES AND ASSESSMENTS

AI Features and assessment tools are provided solely as assistive tools. Outputs may be incomplete, inaccurate, biased, outdated, or otherwise unsuitable. Hiresome does not warrant the accuracy, ranking quality, completeness, fairness, or fitness of any AI Feature output, score, match, report, summary, or recommendation.

Customer must ensure that a qualified human reviews AI Feature outputs and makes all final employment, hiring, rejection, promotion, compensation, staffing, and related decisions. Customer shall not rely on AI Features as the sole or conclusive basis for any adverse or material employment decision.

Hiresome has no liability for: (a) any hire, rejection, delay, or missed opportunity; (b) any alleged discriminatory or arbitrary hiring or employment outcome; (c) any defamation, misstatement, or reputational harm arising from Customer’s use, editing, or publication of reports, summaries, scores, or other outputs; or (d) any Candidate or third-party claim arising from Customer’s reliance on AI Features or assessments.

Customer is solely responsible for ensuring that Customer’s use of screening, ranking, scoring, and assessment features complies with applicable non-discrimination and employment laws, and for conducting any bias testing, disclosures, human review, or other compliance measures Customer deems necessary.

6. THIRD-PARTY INTEGRATIONS AND MESSAGING CHANNELS

The Services may interoperate with third-party products and channels, including email providers, applicant tracking systems, job boards (including Indeed), LinkedIn, Meta / WhatsApp, SMS / telephony providers, calendaring tools, and similar services (“Third-Party Services”). Third-Party Services are provided by their respective providers and are subject to those providers’ terms and policies. Hiresome does not control and is not responsible for Third-Party Services.

Customer is the sole sender and controller of outreach, messages, campaigns, job postings, and communications initiated through or facilitated by the Services. Customer must comply with all applicable consent, spam, telemarketing, Do Not Disturb, Meta, WhatsApp Business, LinkedIn, Indeed, carrier, job-board, and platform rules. Customer is solely liable for bans, suspensions, fines, penalties, delivery failures, and third-party claims arising from Customer’s communications, job postings (including disclosure of Customer’s or Customer’s clients’ or end-clients’ names or confidential information), or Customer’s breach of Third-Party Services terms.

Where Customer elects to publish or syndicate roles through the Services, Hiresome may transmit such roles to its partner job boards and related channels (including Indeed, LinkedIn, and other platforms). Visibility, ranking, placement, duration of listing, geographic or audience distribution, and the volume or quality of applicants are determined solely by those platforms under their own algorithms, policies, commercial programs, and inventory. Hiresome does not control and does not warrant any particular level of exposure, application volume, Candidate quality, or hiring outcome. Transmission of a role to a partner job board does not guarantee that the role will be displayed, remain posted for any period, or generate any applicants.

By enabling an integration, Customer authorizes Hiresome to exchange Customer Content with the Third-Party Service as necessary for the integration. Hiresome is not liable for data loss, corruption, duplication, delay, or unauthorized access occurring within or caused by Third-Party Services, or for changes those providers make to their APIs or policies.

7. STAFFING AND DOCUMENT TOOLS

Any invoices, contracts, offer letters, templates, staffing documents, financial documents, or similar materials generated or stored through the Services are provided solely as a convenience. They do not constitute legal, tax, accounting, or compliance advice. Customer must independently verify all documents before use or issuance.

Customer is solely responsible for the commercial, legal, tax, and regulatory effect of any document Customer creates, sends, or relies on, including disputes with Customer’s clients, contractors, Candidates, or tax authorities. Hiresome has no liability for errors, omissions, or consequences arising from such documents.

8. FEES AND PAYMENT

Customer shall pay all fees set out in the applicable Order Form or online plan selection. Unless expressly stated otherwise in a signed Order Form, fees are non-refundable, exclusive of applicable taxes, and payable in advance. Subscriptions renew automatically for successive terms at then-current rates unless either party provides notice of non-renewal in accordance with the Order Form or account settings.

Customer must raise any invoice or billing dispute in writing within fifteen (15) days of the invoice date or charge date. Failure to do so constitutes irrevocable acceptance of the invoice or charge. Late amounts may accrue interest at the maximum rate permitted by law, and Hiresome may suspend Services for non-payment.

Marketing materials, demos, website copy, and sales presentations are illustrative only and do not create warranties or contractual commitments. Customer alone is responsible for evaluating whether the Services meet Customer’s requirements.

9. CONFIDENTIALITY AND INTELLECTUAL PROPERTY

Each party may receive confidential information of the other. Receiving party shall use reasonable care to protect such information and use it only to perform under these Terms. Confidentiality obligations do not apply to information that is public, independently developed, or rightfully received from a third party without duty of confidentiality.

Hiresome and its licensors own all right, title, and interest in the Services, software, documentation, AI models, workflows, branding, and related intellectual property. No rights are granted except as expressly stated. Feedback Customer provides may be used by Hiresome without restriction or compensation.

Customer is solely responsible for Customer Content that Customer exports, downloads, shares, publishes, or discloses outside the Services. Customer shall not attempt to access another customer’s data and shall promptly notify Hiresome if Customer inadvertently obtains such access.

10. SERVICE LEVEL; NO UPTIME WARRANTY

Unless a separately signed SLA expressly applies to Customer, Hiresome does not commit to any specific uptime, response time, or support level. The Services may be interrupted for maintenance, outages, force majeure, third-party failures, or other reasons. Hiresome is not liable for lost Candidates, delayed or failed hiring processes, lost revenue, business interruption, or other damages arising from unavailability, errors, or degraded performance of the Services.

11. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES (INCLUDING AI FEATURES, ASSESSMENTS, INTEGRATIONS, MESSAGING TOOLS, AND DOCUMENT TOOLS) ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. HIRESOME DOES NOT WARRANT THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS OR PRODUCE ANY PARTICULAR HIRING OR BUSINESS OUTCOME.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HIRESOME, ITS AFFILIATES, OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, CANDIDATES, OR HIRES, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HIRESOME’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY CUSTOMER TO HIRESOME FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY. IF CUSTOMER HAS PAID NO FEES DURING THAT PERIOD, HIRESOME’S TOTAL LIABILITY SHALL NOT EXCEED INR 10,000 (TEN THOUSAND INDIAN RUPEES).

The foregoing limitations apply to claims relating to data security incidents, AI Feature outputs, hiring outcomes, messaging and integrations, document tools, and all other claims, except to the extent liability cannot be limited under applicable law.

13. INDEMNIFICATION

Customer shall defend, indemnify, and hold harmless Hiresome and its affiliates, and their directors, officers, employees, and agents, from and against any and all claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

•  Customer Content or Customer’s use of the Services;

•  Customer’s breach of these Terms or applicable law, including DPDP, employment, non-discrimination, and spam/consent laws;

•  any employment, hiring, rejection, assessment, or staffing decision made by Customer or Customer’s Users;

•  alleged discrimination, bias, arbitrariness, or unfair process in Customer’s recruitment or employment practices involving the Services or AI Features;

•  alleged defamation or inaccurate statements in reports or outputs that Customer uses or publishes;

•  Candidate, employee, client, or regulator claims arising from Customer’s notices, consents, instructions, retention, or processing of personal data;

•  Customer’s messaging, outreach, job postings, or use of Third-Party Services (including bans, fines, and platform enforcement);

•  job descriptions or advertisements posted or syndicated to job boards or other channels (including Indeed), including claims by Customer’s clients or end-clients arising from disclosure of their names, brands, or confidential information;

•  Customer’s staffing, invoice, contract, or other documents generated or used via the Services; and

•  claims by Customer’s Users, clients, Candidates, or contractors arising from Customer’s business relationship with them.

14. TERM, SUSPENSION, AND TERMINATION

These Terms apply from Customer’s first access to the Services until terminated. Either party may terminate an unpaid or trial use at any time. For paid subscriptions, termination is governed by the Order Form; absent contrary terms, either party may terminate for material breach uncured within thirty (30) days after written notice.

Hiresome may immediately suspend or terminate access if Customer breaches these Terms, creates security or legal risk, fails to pay fees, or if required by law or a Third-Party Service provider. Upon termination, Customer’s right to use the Services ceases. Hiresome may delete Customer Content after a commercially reasonable period unless a signed agreement requires otherwise. Sections that by their nature should survive (including Sections 4–7 and 9–17) survive termination.

15. MODIFICATIONS

Hiresome may update these Terms by posting a revised version on the Services or website and updating the “Last updated” date. Material changes will be effective upon posting or on a later effective date stated in the notice. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. If Customer does not agree, Customer’s sole remedy is to stop using the Services and, where applicable, terminate unused prepaid subscriptions in accordance with the Order Form.

16. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to any mandatory arbitration or other dispute mechanism in a signed MSA, the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, and each party consents to such venue.

17. GENERAL

These Terms, together with the Privacy Policy and any applicable Order Form or MSA, constitute the entire agreement between the parties regarding the Services and supersede prior or contemporaneous understandings on that subject. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. Customer may not assign these Terms without Hiresome’s prior written consent; Hiresome may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. Notices to Hiresome may be sent to the contact credentials indicated on the website. Force majeure events excuse performance delays beyond a party’s reasonable control.

Nothing in these Terms creates a partnership, joint venture, or employment relationship. Headings are for convenience only. Electronic acceptance (including clicking accept, signing up, or using the Services) constitutes a valid signature.

CONTACT

Questions about these Terms may be directed to the contact credentials indicated on the Hiresome website.

These Terms are intended as a commercial agreement for use of the Services. They do not constitute legal advice. Customers should obtain independent legal advice regarding their obligations under employment, data protection, and related laws.